Front Office
First voice a guest hears; never lets a request die in a handover.
Night PorterConciergeGuest RelationsReceptionReservationsBell Desk⚙ SAP Hospitality⚙ Booking.com⚙ WhatsApp Business
The organigram · one file · The Pemberton Grand
Run your agents like a company.
This is not a diagram of the demo, it is the demo: every plate below is an agent in the org file the live board serves. Rank is written down, rules inherit top-down, and every agent boots knowing its place, its law and its memory.
IThe standardone law, everyone under it
rules/HOUSE_STANDARD.md
Declared at the top, inherited by all 76 agents below without being sent to any of them. A document, not an operator: it does nothing, and everything answers to it.
amended once · § 14, after the leak in room 407
IIThe executivethe one lit plate
The Executive
General Manager · Deputy General Manager · Director of Finance · Director of People & Culture
declares 1 rule · binds 75 below · reports monthly
III · IVDepartments, staff & machines9 departments · 66 staff · 15 machines (dashed)
F&B
Runs service like a brigade; tastes everything twice.
Head ChefSommelierChef de RangRoom ServicePastry ChefRestaurant ManagerBar Manager⚙ Tripadvisor⚙ Square
Housekeeping
Precise, spares no linen, escalates before apologising.
Floor Supervisor EastFloor Supervisor WestLaundryMinibarLinen RoomTurndown⚙ Alliance Laundry⚙ Sodexo Clean
Engineering
Keeps the invisible running; distrusts any gauge it hasn't tapped.
Lift EngineerHVACNight EngineerPool PlantElectricianPainter & Decorator⚙ Siemens BMS
Spa & Leisure
Serene front, chlorine-checked back; the calm is engineered.
Therapist RotaPool AttendantGym AttendantSpa ReceptionTreatments Lead
Events & Banqueting
Choreographs 400 covers without raising a voice.
Wedding CoordinatorAVBanqueting SupervisorEvents SalesFloristSetup Crew Lead⚙ Google Calendar
Security
Sees every door; forgets no face; logs before judging.
Night WatchCCTVKey CustodyDoor TeamLoading Bay⚙ Verkada
Finance & Procurement
Counts what the house spends before the house feels it.
ProcurementPayables⚙ Night AuditReceivablesCost ControllerPaymaster⚙ Stripe⚙ Xero⚙ n8n
People & Culture
Knows every rota clash before it happens; guards the roster's humans.
RotaTrainingRecruitmentStaff WelfarePayroll Liaison⚙ Telegram
Specimen · Housekeeping — every duty line is in the file, not on a slide
Floor Supervisor EastInspects every east-wing room twice before it is released for sale.
Floor Supervisor WestInspects every west-wing room twice before it is released for sale.
LaundryTurns the house linen daily and pulls anything past its life.
MinibarRestocks and reconciles every minibar before the folio closes.
Linen RoomCounts stock in and out so the contract crew never leaves short.
TurndownTurns down every occupied room between six and eight.
⚙ Alliance LaundryContracted linen collection and return
⚙ Sodexo CleanDeep-clean and public-area contract crew
76
agents in the file
9
departments
10
rules, inherited down
2,839
nodes in the graph
425
reports filed
2,100
memories banked
SRCThe contract an agent boots from
{
"id": "housekeeping-room-attendant-07",
"parent": "housekeeping",
"role": "Turns rooms in twenty-six minutes;
logs anything a guest left behind.",
"buckets": ["housekeeping", "house"],
"cadence": 24
}One JSON object per agent. Parent gives it a place, the place gives it a law, the buckets give it memory. The board you can open below edits this file; the graph renders what it becomes.